Frequently Asked Questions
Everything you need to know about your Ultraceuticals journey, from shipping to skincare results.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Ultraceuticals products tested on animals?
No, we are proudly cruelty-free. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.
What is your return policy for opened skincare products?
We offer a 30-day satisfaction guarantee. If a product causes a reaction or does not meet your expectations, please contact our support team to initiate a return or exchange.
How do I know which products are right for my skin type?
We recommend using our online Skin Quiz or booking a virtual consultation with one of our licensed estheticians to build a customized regimen tailored to your specific concerns.
Do you offer international shipping?
Currently, we ship to the United States, Canada, Australia, and select European countries. Shipping costs and delivery timelines vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.